Refund Policy

We provide the following refund guarantee for our subscribers:

• 7-Day Money-Back Guarantee: New subscribers can request a full refund within 7 days of purchase if they have not used more than 3 analysis services.
• Service Failure Refund: If you are unable to use the service for more than 24 hours due to our server-side issues, we will extend your subscription or provide a partial refund.
• Accidental Charge Refund: If you are charged accidentally due to a system error, we will provide an immediate full refund.

The following cases are not eligible for refund:

• Refund requests made more than 7 days after purchase (unless due to service failure)
• Requests for no-reason refund after using more than 3 analysis services
• Brief service interruptions due to third-party service (e.g., AI provider) temporary unavailability
• Account banned due to user's violation of Terms of Service

To request a refund, please follow these steps:

• Send a refund request email to support@hanfucn.com
• Email subject should include: [Refund Request] + Your subscription email
• Email content should include: Purchase date, subscription type, refund reason
• We will process your request within 3 business days and respond via email

Refunds will be returned via the original payment method. Processing time depends on the payment provider (typically 5-10 business days).

Since our subscription service is processed by Paddle.com as the Merchant of Record, refunds will be executed directly by Paddle. You will receive a refund confirmation email from Paddle after the refund is processed.

For urgent payment or refund inquiries, you can also contact Paddle support directly:

• Paddle website: paddle.com
• Paddle support email: sellers@paddle.com

If you have any questions about refunds, please contact us:

Email: support@hanfucn.com

We will respond to your email within 3 business days.